Protecting the Consumer and Servicing
the Trade with Independence and Integrity

WELCOME TO THE BIRMINGHAM ASSAY OFFICE

The home of UK Hallmarking

 

welcome to the birmingham ASSAY oFFICE

All our division are open following the Christmas break, if you wish to speak to a member of our team, we would love to hear from you.  Please CLICK HERE FOR DIRECT CONTACT DETAILS FOR EACH DIVISION 

Current lead times for all services remain unchanged at present, and if turnaround times need to be extended, we will advise you at the appropriate time. 

Parcels will continue to be despatched on the relevant due dates, however, if your business is closing and you would prefer us to retain your parcel during the lockdown, please notify us as soon as possible by emailing customerservice@theassayoffice.co.uk. Likewise, if you wish to change the despatch address, please notify us.

 
To ensure we continue to deliver a high level of customer service during these challenging times, please review the following information: 

Opening Hours
 
Monday - 8:30 am - 4:00 pm
Tuesday - 8:30 am - 4:00 pm
Wednesday - 8:30 am - 4:00 pm
Thursday - 8:30 am - 4:00 pm
Friday - 8:30 am - 3:30 pm
 
Customer Services
 
To reduce waiting times for our customers, we will be increasing staffing levels to meet demands. Please note, we will continue to work to the social distancing guidelines set out by Government, and we would also ask our customers to kindly adhere to the same guidelines whilst within the Customer Services area.

We recommend avoiding the busiest times to reduce your waiting time.

Peak hours : 9.00am-10.30am and last thing 1.30pm – 3.00pm
 
NEW - Appointment Service & Drive Through Facility
 
If you would like to use our appointment service and drive through facility please call 0121 592 1205 to arrange.
 
Express Service 
 
Express Service usually needs to be booked in by 9:30 am, however, the cut off will be flexible depending on demand for this service.
 

Royal Mail/Courier deliveries

We are receiving Royal Mail Special delivery parcels on the days that we are operational and we can also despatch parcels back to you by Royal Mail.  Similarly, we can also accept deliveries and despatch deliveries by Courier.

 

Click on the button below to send an enquiry for Hallmarking or AnchorCert Pro Testing.

HALLMARKING ENQUIRY

ANCHORCERT PRO ENQUIRY

 

Birmingham Assay Office was founded in 1773 to provide assaying (testing) and hallmarking of precious metal items (gold, silver, platinum and palladium) as required by the Hallmarking Act.

It has been a centre of expert opinion and independent assessment of jewellery and precious metals for nearly 250 years.

 

Certificate Number:

FS 24058

 

 

 

 

 

 

 

 

LATEST TWEETS


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