Protecting the Consumer and Servicing
the Trade with Independence and Integrity

SUCCESSFUL RELOCATION… CHECK
NO INTERRUPTION TO CUSTOMER SERVICE LEVELS… CHECK
IMPLEMENTATION OF A NEW TELEPHONE SYSTEM… COULD DO BETTER

Here at Assay Office Birmingham we pride ourselves on our customer service excellence.
And we can. We have consistently focused on delivering the utmost in customer care and service delivery, since our doors first opened in 1773.

We are proud of our successful relocation. Not least because we were able to do so without any interruption to business services and zero effect on customer service levels. No mean feat when you consider that we moved five divisions: Hallmarking, Laser marking, AnchorCert Gem Lab, AnchorCert Analytical testing laboratories, SafeGuard Valuations and AnchorCert Academy.

And then, we implemented a fantastic new phone system. Badly.

So, we wanted to send our apologies to you, our customers. And we’d like to wipe the slate clean. Our new system should help you get through to the right team, first time, every time. So here’s some handy information to help you do just that.

YOUR QUICK START GUIDE TO THE ASSAY OFFICE BIRMINGHAM TELEPHONE SYSTEM:

Once you’ve heard the words Welcome to The Assay Office Birmingham, you can select your options.So, if you want to talk to or leave a message for our Hallmarking team for example, simply press 1, then  1 after your hear this message! 

AOB TELEPHONE QUICK START GUIDE – GET THROUGH TO THE RIGHT TEAM, FIRST TIME, EVERY TIME!

HUNT GROUP NAME:

OPTION 1

OPTION 2

HALLMARKING PROGRESS CHASING

1

1

HALLMARKING REGISTRATIONS

1

2

HALLMARKING NEW BUSINESS

1

3

ANCHORCERT ANALYTICAL PROGRESS CHASING

2

1

ANCHORCERT ANALYTICAL TECHNICAL SERVICES

2

2

ANCHORCERT ANALYTICAL NEW BUSINESS

2

3

ANCHORCERT GEM LAB

3

1

SAFEGUARD VALUATIONS

3

2

ANCHORCERT GEM LAB & SAFEGUARD VALUATIONS NEW BUSINESS

3

3

TRAINING, CONFERENCING & EVENTS

4

1

FINANCING & INVOICING

4

2

GENERAL ENQUIRIES & GOODS IN

4

3

PR & MARKETING

4

4

OUR BEST PRACTICE PROMISE:

  • We will ALWAYS give you our names when we answer your calls – relationships are important to us and we want to make sure that you know exactly who you’re talking to
  • We will ALWAYS take your details before transferring you to a colleague – that way if we do lose you for any reason, we can call you straight back
  • We will ALWAYS call you back, whether we’ve missed your call or you’ve left a voicemail – as long as you’re not ex-directory, our system will give us the information we need to contact you

We want to say a big THANK YOU to all of our customers for your patience and feedback.

If you have any further comments on our telephone system, we’d love to hear from you; just send us your thoughts at feedback@theassayoffice.co.uk

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