Protecting the Consumer and Servicing
the Trade with Independence and Integrity

IMPORTANT COVID-19 UPDATE FROM THE BIRMINGHAM ASSAY OFFICE

While non-essential businesses have been forced to close, Government guidance states other businesses should continue to operate if they can do so safely.

To support the trade, and fulfil our statutory obligations, whilst operating in a safe environment for our staff, we will be re-opening some of our operations, with skeleton staff, for Hallmarking and AnchorCert Pro testing on Thursday 16th April and Friday 17th April. 

The safety of our staff and our customers are our priority, and we shall continue to review and follow the guidelines and advice provided by the Government.

Customer Service Counter

Our customer services counter will be open from 10 am - 2 pm on both Thursday 23rd April and Friday 24th April. 

Strict social distancing measures will be in place at the counter, which we would ask customers to observe at all times.  There will be clear markings on the floor to adhere to the 2-metre distance rules as well as a one-way queuing system.  We will also provide hand hygiene stations which customers will be required to use.

To help protect our staff, we can currently only accept card payments.

Please note that due to reduced staffing levels, and depending on the demand for the service chosen, our normal lead times may be extended.  

If you opted to have your parcel returned by a courier, please check their lead times which may vary.

Click on the button below to send an enquiry for Hallmarking or AnchorCert Pro Testing.

HALLMARKING ENQUIRY

ANCHORCERT PRO ENQUIRY

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