Protecting the Consumer and Servicing
the Trade with Independence and Integrity

In order to improve our service to customers, we would like to remind you that all key customer contacts at Assay Office Birmingham have direct dial phone numbers.


Assay Office Birmingham Services (Images)

A list of these contacts are included below to help you reach the person you need as quickly as possible. These numbers are also included in the relevant e mail signatures. We have improved the routing of calls to these numbers in an effort to give you a reply more quickly and hope that this information will enable us to give you a more efficient service. Our main switchboard number is 0121 236 6951  and its opening hours are 8:30am until 4:00pm Monday to Friday.


8:30am to 4:00pm Monday to Friday

Assay/Testing Diana Donnelly 0121 262 1030
Goods In/Out Dave Logan 0121 262 1038
  Jacqui Eady 0121 262 7935
Product Marking Rose Nightingale 0121 262 1021
  Helen Tingey 0121 262 1006
Silverware Hallmarking Faye Grove 0121 262 1058
Laser Marking Julie Burns 0121 262 1062
Work in Progress/Progress Chasing Progress Team 0121 236 3172
Registration Lin Moran 0121 262 1029
Operational Enquiries Kathy McMillen 0121 262 1018
New Business Marie Brennan 0121 262 1035
9:00am to 5:00pm Monday to Friday
Work in Progress/Progress Chasing   0121 236 2122
THE LABORATORY 8:30am  to 4:00pm Monday to Friday
Work in Progress/Progress Chasing Michelle Cartwright 0121 262 1057
New Business Tim Smith                            0121 262 1036
  Steve Franklin                    0121 262 1017
TRAINING & EDUCATION 9:00am to 5:00pm Monday to Friday
All Enquiries Kelly Fisher                         0121 262 1024
ALL FINANCE/ACCOUNTS ENQUIRIES 8:30am  to 4:00pm Monday to Friday
General Enquiries Sandra Scott                       0121 262 1019
  Matthew Turner                0121 262 1015
Credit Control Toni Collins                           0121 262 1014
Accounts Payable Debbie Tillison 0121 262 1013




Dippal Manchanda: A Lifetime of Excellence

1st Aug 2023

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World Jewellery Confederation and the Birmingham Assay Office enter into Technical Cooperation Agreement

28th Jun 2023

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AnchorCert Pro: A Comprehensive Solution for Metal Allergy Prevention in Jewellery & Consumer Products

3rd May 2023

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British Hallmarking Council and National Association of Jewellers announce the HALO Award for online promotion of the hallmark.

30th Jun 2022

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25th Sep 2018

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City of Wolverhampton wins Touchstone Award 2018

8th Jun 2018

Learn more



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